I recently ordered a tons of cameras, floodlights, echo shows and a Ring Camera Bell. Everything else arrived, but never received my Ring Camera Bell!!
The ordered got shipped in installments - 3 different tracking numbers - there is no way to tell what products are included in which shipment.
Tried chatting online - it’s all chatbots - no human interaction - Sucks!
Called the phone number - after 30 minutes on Hold, got hold of someone who had trouble understanding English. Asked to speak with the Supervisor - they came on phone after 5 minutes. Explained the issue to her. She said that she will have to open a case with Shipping department and I should receive an email within 24 - 48 hours with next steps. One week later - still no email!
Now I am on hold again for last 25 minutes! This is insane - Can someone please help track and get me my missing part from the order? What recourse do I have?
If I don’t hear back soon, I will be sending all the items back (Thankfully I have not installed everything yet!) and moving to Google instead of Ring/Amazon, but I get chills thinking about the process I will need to go through to process a return with Ring. I will likely just call my credit card company and initiate a dispute and open a complaint with BBB. This is highway robbery where they take your money and don’t send the products - and there is no access to get the issue resolved.
This has to be the absolute worst customer service in the world!!