Responses (1)

J

Jmo650

I’m having a similar issue. I’m the original owner of the account (my wife is also on the account), I deleted the camera from my account so I can try to reinstall since it wasn’t working properly. However, when I try to reinstall I keep getting the “this device is still registered to the original owner.” I saw the page on the website stating I have to delete the device from my account, which I already did. So, not sure how to fix this?

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23-09-2021 23:15:35

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Reply

C

Caitlyn_Ring

Hi @Jmo650. If the Ring device was completely removed from the account it was originally set up under, you should be able to take it through a new setup again. If you keep receiving this message about the device still being registered to the original owner, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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24-09-2021 20:27:16