Over exposure and glare, no help from Ring

I have telephoned 2-3 times, was told they would turn my problem over to another level. No response from Ring. I have emailed -still no response. My ring is hardwired next to door under a porch. The background becomes over exposed every time it is triggered. I have used all the wedges, with no improvement. I have read several boards that say the aperture can be adjusted by Ring at a high level tech support. I can’t reach anyone and customer service is very lacking for getting back to me. I have the subscription but it doesn’t help if I can’t see it when it becomes to bright. Pretty frustrating.