Ring services were down for many hours on Dec 7, 2021. The reason provided during the outage was blamed on an Amazon Web Services (AWS) failure. During this time, I could not login and my Ring cameras could not upload videos. I could not connect to my own Ring security base station and couldn’t even view live video from my own cameras while I was at home connected to my own wi-fi network. And of course, if I had an intruder during this time, it would not have been captured on video or uploaded to the Ring network. THIS IS UNSAT!!! The Ring App kept telling me that “Your phone is not connected to the Internet” and “Please connect your iPhone to the Internet”. Not true. I was certainly connected to the Internet, but the Ring network was not. I have lost confidence in Ring’s capability as a legitimate security system. The Ring network is now proven as the weak link in the Ring security system and all of the ‘features’ it provides.
- Focus on keeping Ring services online as a TOP priority over the incessant addition of new features that seem to come out monthly. It doesn’t matter what features we have if the system is down.
- Develop (or re-write) the Ring Continuity of Operations Plan (COOP) and assure redundancy in the Ring network; have a failover for not if, but when, AWS goes down, assuming that was the actual problem instead of the more likely cyber-attack.
- Develop a feature that allows users to locally store camera videos on their computer, NAS, or DVR.
- Provide a way to always be able to access my own cameras and alarm system even if the Ring network is completely down.
- Provide a way to access Device Health even if the Ring network is down.