Order Status

I purchased a ring security system direct from RingIt was supposed to be delivered on 12/1It shipped 11/30The order tracking says it went to the wrong shipping facility on 12/1 in the early moringOn 12/1 at 4 pm and again at 7pm it says "package delayed in transit"There is no way to contact the carrierI tried the online chat with ring, was a waste of half an hour, Moses eventually gave me a number for the carrier. I called it was an Amazon number for employees to report HR issues, go figureI called and spoke to someone in a call center. Took forever to verify who I am and to give her the order and tracking number. I asked for an update. She proceeded to give me the same info I had given her which I could get myself on the web order trackingI told her I need better than that. She contacted, I think the logistics company and told me my order was on back order and would ship in 2 to 3 or 4 weeks.I told her that made no sense as the order tracking said it had shipped on 11/30, I asked her to try againShe got back to me and said logisitcs said it on back order and she could not help any further!She apologized and thanked me for my patience. I told her it was not her faultSHE THEN ASKED IF SHE HAD RESOLVED MY PROBLEM, GO FIGURE!A really bad experience so far