One dim light on a floodlight camera

Hello everyoneI am having an extremely frustrating time and experience with Ring at the momentChat bot is pathetic and there are no email addresses available eitherI am currently travelling around India whilst back in the UK my security camera light has 1 bulb permanantly illuminated but dimmedI have gone throught all the fault finding process but as yet no joyI made a call to Ring whilst here and again that proved fruitless yet expensiveBecause it was costing me unecessary electricity cost I had a friend disconnect it.Today however he thought he would reconnect it to see if there was any changeHe rang me using Whatsapp because the camera wouldnt reconnect to the WifiI have a Ring doorbell as well that is working perfectly fine on the Wifi that has not been changedHe is a shared user but still unable to conduct some of the processes required to get this camera back on line and up and running againWe went through the possible fault processes twice and the camera will still not connect to the wifiI am unable to contact Ring which is disgraceful and unacceptable so I am open to any ideas out thereThe camera is about 18 months old