‎One device stopped working after adding an extra device

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Martin2410

One device stopped working after adding an extra device

hardwired-video-doorbell

wireless-security-cameras

ios

Hi, I had the doorbell and then added 2 stick up battery cams and everything worked great. I recently added an extra stick up cam but device health said it had poor WiFi. I tried a WiFi extender but with no luck. I did however notice that one of my previous cams will no longer connect. I've reset the router, unplugged the extender, checked the speeds. Nothing is fixing the connection. Can anyone help please.

1812 •

0 •

24-02-2021 08:34:43

Responses (1)

M

Marley_Ring

Hi there, @Martin2410. If you bring the Stick Up Camera in question inside near the router, does the wifi signal improve? If there is an extender being used for this particular Camera, please ensure the extender is broadcasting/ extending a wifi network as well. Feel free to check out our [Community post](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) for more tips on optimizing RSSI. Feel free to let us know how this goes! :)

0

•

24-02-2021 10:34:37

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