Old Ring Account my devices are now not registered to me?

Hello

Has anyone been an early adopter (2016 was when I bought my ring Pro and chime) and experienced their device details missing from their account? My order history shows the devices in my account (original invoice is in there) however I am now ‘told’ when trying to setup my devices to a new access point in the same house, that my devices are registered to another user ? Was there a migration of older users when RIng was changed ownership?

Appreciate any help.

Hi @Tasosi. If you are receiving this message, it’s most likely due to the fact your are using a different email address then when you originally setup your Ring products. If you don’t remember what email you originally set up the devices under, call our support team and they be able to get your devices switched over to an active email address. Be sure to have the MAC ID of your devices ready, as well as a picture of the MAC ID. This will help expedite the process for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.