Notifications when someone at my door

When I first had my, I used to get notifications saying “someone is at your door” wherever I was, it now seems to have stopped. Has something changed? I have checked the motion button and I have clicked on the one that advises me someone at your door but it still doesnt advise me. Any help please?

Hi @user67639. What type of phone do you have and what version of the Ring app is installed? If this is an android, you’ll need to follow these directions here.

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