I have several stick up cams around the garden. When linking from a notification to Live View I am forever having to sign in. I often have to sign in again for Live View several times in a day. I have no problem with passwords from any other site, the password for ring.com is saved and works fine. To me there seems to be a problem with the Live View Verification.
The option is to remember the password i.e.”If you select Remember password for Live View, you won’t have to sign in again when using Live View in this browser. (Only use this option for personal devices”.
Hi @GeoC. If you’re clearing the cache and cookies on your browser, or have anything enabled to automatically do that, this will cause you to be logged out of your Ring account and have to log back in each time. Otherwise, you should not be logged out each time. I’d also recommend making sure your browser is fully updated, and you don’t have a VPN turned on when accessing Ring.com. A VPN could also be clearing the cache and cookies, causing you to have to log in each time.
If this issue continues to happen, it would be best to follow up with our support team to investigate this further. You can reach our support team at one of the numbers here, or by sending a PM @Ring on Facebook or Twitter.
I have no problem whatsoever staying logged in to my account at Ring.com, it is the notifications for Live View where staying logged in is a problem. ”If you select Remember password for Live View, you won’t have to sign in again when using Live View in this browser. (Only use this option for personal devices”. This does not work.
@GeoC Email troubleshooting support is not offered at this time. If your issue was escalated over the phone, you would be advised to respond to a specific email address.
It was suggested I use a live chat instead of phone which I did, pretty useless I’m afraid all they could suggest was to use ‘Edge’ instead of Safari, they said to escalate it to the higher technical team.
Hi @GeoC. The Community is a public forum, and personal information cannot be gathered here; therefore, we cannot look into your account to check on your escalation or escalate you to any other team. You will need to call our support team to have this looked into.
@GeoC. As mentioned by Caitlyn, emailing our support team for troubleshooting is not available at this time. This is why you are not getting a response. If you are not able to call in, send our support team a private message to @Ring on Facebook or Twitter.
Why?? Are they all on holiday? I’ve tried your support team on Facebook but they told be it should be escalated as they couldn’t help which is what I have done.
Your Facebook people said “Due to the inability to determine the cause of your issue based upon the detail you’ve provided, we are asking that you contact our phone support team.”
This was 25th August. Please get someone to email me as soon as they are free!!!