Hi @GeoC. If you're clearing the cache and cookies on your browser, or have anything enabled to automatically do that, this will cause you to be logged out of your Ring account and have to log back in each time. Otherwise, you should not be logged out each time. I'd also recommend making sure your browser is fully updated, and you don't have a VPN turned on when accessing Ring.com. A VPN could also be clearing the cache and cookies, causing you to have to log in each time. If this issue continues to happen, it would be best to follow up with our support team to investigate this further. You can reach our support team at one of the numbers [here](https://support.ring.com/hc/en-us/articles/213608406#callus), or by sending a PM @Ring on Facebook or Twitter.

@GeoC Email troubleshooting support is not offered at this time. If your issue was escalated over the phone, you would be advised to respond to a specific email address.

Hi @GeoC. The Community is a public forum, and personal information cannot be gathered here; therefore, we cannot look into your account to check on your escalation or escalate you to any other team. You will need to call our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) to have this looked into.

@GeoC. As mentioned by Caitlyn, emailing our support team for troubleshooting is not available at this time. This is why you are not getting a response. If you are not able to call in, send our support team a private message to @Ring on Facebook or Twitter.

Your Facebook people said "Due to the inability to determine the cause of your issue based upon the detail you've provided, we are asking that you contact our phone support team." This was 25th August. Please get someone to email me as soon as they are free!!!