When I receive a notification on my phone (iPhone) for motion activity. When I click on the notification to see the recorded event, it instead takes me to the live view. I then have to close the live view and manually select the event from the timeline. Is this how it’s supposed to work? I would have thought clicking on the notification would take you to the recording of the event that you were notified about?
Hi @Mario94. When you press on a notification from a past event, it should take you to the recording for you to view. If not, make sure your Ring app is up-to-date with the latest update available. If it is up-to-date, try uninstalling and reinstalling the Ring app to see if it helps. Before removing the Ring app, make sure your phone is compatible with the latest version of the app, or else you will not be able to install the app again. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.