Notifications in Chrome with thumbnail photo image preview blocked by the bottom text
The notifications that pop up in chrome (or any web browser) of the image photo preview of the video on the ring doorbell or any ring cam or flood or spotlight video work great, but when they pop up on the bottom right of the web browser showing the thumbnail photo image preview of the video (to see who is at the door quick and easy) has the bottom 1/3 of the video preview being blocked by a text box that says someone is at the door etc and since my view of of stairs coming up to the ring doorbell and it blocks that 1/3 of the video image preview, the feature is worthless because I can not see who is at the door as the text box on the photo preview is blocking the bottom 1/3 of the image preview. How do I turn that text box preview off or Ring needs to make that show under the photo image preview, not block 1/3 of the bottom of the photo with the text box as it makes the feature useless. Or if this can already be changed to turn the text box off the video preview images that pop up in chrome on the notifications in the bottom right corner, how do I turn that off so I can see who is in the image previews at the door?
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07-02-2023 09:15:28
Responses (5)
- U
 See how the text box is blocking the bottom 1/3 of the preview image in chrome, but the stairs are down from here and the persons face gets blocked by the text box. So I can not see who is there in the pop up image, as the text box is blocking it. The text box should be below the image, not on top of the 1/3 bottom. Or how do I adjust the image area that is shown, so it is not showing the top of the roof, but shows the bottom more so I can see who is coming up the stairs and at the door in the preview. That would be a huge improvement!
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10-02-2023 09:22:07
- J
@user35408. Thank you for providing those screenshots! Also, what model Doorbell and Cameras do you have that are affected by this?
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13-02-2023 09:42:34
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UThis is on my ring pro 2 door bell. How do I disable the text box on the image preview that pops up in chrome so I can see who is that the door when the preview image pops up? The text box in the image preview is blocking the bottom 1/3 of the image preview, where the person will show in the image as there are stairs coming up to the doorbell. So the persons face ends up being in the bottom 1/3 of the image when the preview image is taken and then shown in the image preview that pops up in the notice in chrome.
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14-02-2023 02:29:11
- U
I am having this issue randomly happen with my ring cam stick up outside. It will randomly occur with different ring cam stick ups outside. Sometimes even on the ring floodlight cam, but very rarely on it. It has never happened on the ring doorbell pro 2. It often happens on the ring cam wired outside, but not always on the same one. I have several and sometimes one will work and not the other for the preview. However all the live previews on them work, but only sometimes will that cause the image preview to work in the dashboard view in chrome. I am also having the HEVC not supported error on one of the ring floodlight cams outside, but only one one of them. However, the other one works fine all the time for the live preview and does not get that error. Both of the ring floodlight cams are the same model and have the same firmware update, but only one gets the error. So it can not be the hardware or firmware, because it is the exact same on them both, but is only happening on one. It seems unlikely that it is the fireware or hardware with the image previews not working on the ring cam stickup models outside, as the ones that work or do not work, keep rotating and sometimes they all work and other times only one or both will not show the image preview. Thus this appears to be a server side issue with ring. All of these worked fine for months and only in the last few weeks have all of these problems started, and they are all only months old, they were not installed that long ago. This appears to be with the image previews not showing on the dashboard a issue now over a year old. What is confusing is I had no problems for the first few months and now only are these happening, so what ever was the problem a year ago does not seem it could be the problem now. As I had no problems for the first few months. I love the ring cameras and they have been so useful for months since I got them and most are still working ok, but this is a bug that makes it harder to use them. They all work fine on the app on my iphone, never have any issues. It is only on my computer in the browser that these issues are happening.
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14-02-2023 02:39:33
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- U
I am having this issue randomly happen with my ring cam stick up outside. It will randomly occur with different ring cam stick ups outside. Sometimes even on the ring floodlight cam, but very rarely on it. It has never happened on the ring doorbell pro 2. It often happens on the ring cam wired outside, but not always on the same one. I have several and sometimes one will work and not the other for the preview. However all the live previews on them work, but only sometimes will that cause the image preview to work in the dashboard view in chrome. I am also having the HEVC not supported error on one of the ring floodlight cams outside, but only one one of them. However, the other one works fine all the time for the live preview and does not get that error. Both of the ring floodlight cams are the same model and have the same firmware update, but only one gets the error. So it can not be the hardware or firmware, because it is the exact same on them both, but is only happening on one. It seems unlikely that it is the fireware or hardware with the image previews not working on the ring cam stickup models outside, as the ones that work or do not work, keep rotating and sometimes they all work and other times only one or both will not show the image preview. Thus this appears to be a server side issue with ring. All of these worked fine for months and only in the last few weeks have all of these problems started, and they are all only months old, they were not installed that long ago. This appears to be with the image previews not showing on the dashboard a issue now over a year old. What is confusing is I had no problems for the first few months and now only are these happening, so what ever was the problem a year ago does not seem it could be the problem now. As I had no problems for the first few months. I love the ring cameras and they have been so useful for months since I got them and most are still working ok, but this is a bug that makes it harder to use them. They all work fine on the app on my iphone, never have any issues. It is only on my computer in the browser that these issues are happening.
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14-02-2023 02:39:33
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- J
@user35408 I appreciate the additional information you have provided. I have reached out to my team, and they have confirmed you are not able to disable the text stating someone is at your door. As we value our neighbors' feedback, we've created a [Feature Request board](https://community.ring.com/c/products/feature-request-board/24). Feel free to add this and any future feature requests there. This will help us organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you made in the Feature Request board here so other neighbors who come to this thread can easily find your feature!
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17-02-2023 11:46:46
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Justin_Ring
Hi @user35408. Unfortunately, you cannot remove the text in the notification. Can you provide a screenshot of the notification on your PC? That should help us find out if what you are seeing is how it is supposed to appear.
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09-02-2023 06:09:17
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