The notifications that pop up in chrome (or any web browser) of the image photo preview of the video on the ring doorbell or any ring cam or flood or spotlight video work great, but when they pop up on the bottom right of the web browser showing the thumbnail photo image preview of the video (to see who is at the door quick and easy) has the bottom 1/3 of the video preview being blocked by a text box that says someone is at the door etc and since my view of of stairs coming up to the ring doorbell and it blocks that 1/3 of the video image preview, the feature is worthless because I can not see who is at the door as the text box on the photo preview is blocking the bottom 1/3 of the image preview.
How do I turn that text box preview off or Ring needs to make that show under the photo image preview, not block 1/3 of the bottom of the photo with the text box as it makes the feature useless. Or if this can already be changed to turn the text box off the video preview images that pop up in chrome on the notifications in the bottom right corner, how do I turn that off so I can see who is in the image previews at the door?
Hi @user35408. Unfortunately, you cannot remove the text in the notification. Can you provide a screenshot of the notification on your PC? That should help us find out if what you are seeing is how it is supposed to appear.
See how the text box is blocking the bottom 1/3 of the preview image in chrome, but the stairs are down from here and the persons face gets blocked by the text box. So I can not see who is there in the pop up image, as the text box is blocking it. The text box should be below the image, not on top of the 1/3 bottom. Or how do I adjust the image area that is shown, so it is not showing the top of the roof, but shows the bottom more so I can see who is coming up the stairs and at the door in the preview. That would be a huge improvement!
@user35408. Thank you for providing those screenshots! Also, what model Doorbell and Cameras do you have that are affected by this?
This is on my ring pro 2 door bell. How do I disable the text box on the image preview that pops up in chrome so I can see who is that the door when the preview image pops up? The text box in the image preview is blocking the bottom 1/3 of the image preview, where the person will show in the image as there are stairs coming up to the doorbell. So the persons face ends up being in the bottom 1/3 of the image when the preview image is taken and then shown in the image preview that pops up in the notice in chrome.
@user35408 I appreciate the additional information you have provided. I have reached out to my team, and they have confirmed you are not able to disable the text stating someone is at your door. As we value our neighbors’ feedback, we’ve created a Feature Request board. Feel free to add this and any future feature requests there. This will help us organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you made in the Feature Request board here so other neighbors who come to this thread can easily find your feature!
