I was playing around with the app today and it iced one device has low battery, two are offline and one has been tampered with. Never received an alert, email, text, call…nothing! This is a huge security issue! I shouldn’t have to be “playing around” with the app to find such critical alarm issues. I don’t trust this alarm at all anymore.
In the Ring app, under Settings > Alarm Alerts, do you have the options for e-mail or push alerts turned on?
Yup. Get alerts all time when armed, disarmed etc. nothing when device goes offline or low battery. All notifications are turned on
Same issue with me. All my settings are correct. Yet another issues with Ring. You’d think the system would be smart enough to check on the health and connectivity of each device snd report back if something is wrong or the device isn’t responding. Very easy for engineers to implement a ping on a schedule.