Notification of device offline

Yes! Their entire system is dumb. It’s a security system!! Don’t you think your customer would like to know when the security system components aren’t connected or having issues??!! Wake up Ring!!


I would really like to see this feature in my camera


Definitely need this feature asap. It’ can’t be that hard to implement.


100% Agree with everyone.

Just discovered my Ring Doorbell 3 Pro had been offline for the last 2 days with no notification to my account that there was a problem. (Fixed with a battery out and back in 86% btw)

This ability needs to be added ASAP.

I get notifications instantly if my ring alarm looses power or its ethernet internet connection. Why can’t my doorbell or cameras do this.

Is there a way we can flag this with ring directly, a feature request or bug report page.


I totally agree that we need this.

As a workaround for now, I have my TP Link mesh system alert me when any of my Ring cameras go offline.

You can see if your router has any alerting features to tide you over until Ring adds this basic and important feature.


Hey Ring Execs,

Go hire Nest developers to help you with this. Nest has been able to notify you when a camera is down since they were Dropcam. Seriously considering changing to the Nest Hello and replacing all my Echo shows with Google Nest Hubs.

I have to keep my Nest cameras facing the front door because i can’t trust the Ring equipment. Sad.

Very Annoyed seeing my Ring Doorbell down for another day without me knowing.


why have this camera light if when it goes offline someone has to be in the home to actually put it back online. If a power outage or upgrade to a persons wifi can kick the camera offline what good is it if used to monitor a home when youre away?I have emailed customer service in regards to this issue and they said they are aware but right now there is no way to put a camera back online when you are not physically connect to the homes wifi.


Agreed 100%. This is such a simple thing to implement and a glaring failing of the Ring ecosystem that there is no automatic notification of a device being offline for N minutes or N hours. This gap has got to be addressed!


This has been a requested feature for over a year, please add it. My SmartHub notifies me both when it goes offline and when it comes back online. I think this is an egregious error on Ring’s part. Why wouldn’t you think that people would want to know if their security camera is offline and be notified? Of all the BS notifications you send, the “oh, hey, this camera is unable to function” was overlooked?

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Hi there. This is a serious security flaw in the Ring system. I just now noticed it even existed when my floodlight cam started disconnecting at random after a year of solid service. If this lack of notification when my security system goes down isn’t addressed in the next four weeks I will make sure every review page and social site known to man is aware of this gaping hole in my family’s security. I work in digital marketing and I can assure you my very true story with screenshots will get attention. I don’t care to do so, but the fact that this fundamental flaw has not been addressed after many requests demands it.


Please add this functionality. Our video doorbell was off-line for several days before we discovered the issue.


+1 (for ring doorbell 2)


Agree with the group. Please add feature.


Hello Ring Doorbell Product Owner(s)

Is this feature on the development roadmap?
Can you please share with us the priority?
Having Ring devices offline is the equivalent of not having any device.

Two choices:

  1. improve the product by adding the feature
  2. guarantee 100% uptime

Also - FYI your competition already has offline notifications…
Thanks for your prompt attention in this matter.


Please implement offline device notifications


Agree, this should be a basic feature of the device/service. (for comparison, I have a simple sump pump monitor that provides this capability). Until this is added by Ring, I’ve set up a simple script on a local PC (on the same network as the doorbell) to ping the doorbell and email an alert if it does not respond. I’ve configured to check once a day. If interested, the script is similar to the script described in this post: shell - Script to ping every hour and email failure - Unix & Linux Stack Exchange


Really need this functionality!!!


+1 for this feature … extra robustness in the system.


Would have been nice to have this feature when someone destroyed our Floodlight Cam with a stick. Also would be nice if the siren would trigger after a certain amount of damage. Here is the video example:


Geez, a year after the initial post and this still hasn’t been implemented. Disappointing because this is a necessary feature.