Feature Request Board
Notification of device offline
It would be nice to be notified if a camera (or doorbell) is offline, like Ring does with the alarm system. Would not need to be instant (I get the load issues), maybe a periodic ping to the camera every so often. One other way to do it could be for cameras set to upload periodic snapshots, if they quit coming. I am sure Ring can find a way to do this. Just so we would know if an installed camera has gone offline.
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17-03-2020 08:54:04
Responses (210)
- B
I totally agree that we need this. As a workaround for now, I have my TP Link mesh system alert me when any of my Ring cameras go offline. You can see if your router has any alerting features to tide you over until Ring adds this basic and important feature.
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24-10-2020 05:45:05
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- P
Hey Ring Execs, Go hire Nest developers to help you with this. Nest has been able to notify you when a camera is down since they were Dropcam. Seriously considering changing to the Nest Hello and replacing all my Echo shows with Google Nest Hubs. I have to keep my Nest cameras facing the front door because i can't trust the Ring equipment. Sad. Very Annoyed seeing my Ring Doorbell down for another day without me knowing.
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18-11-2020 03:45:29
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JThanks for the tip. I’ve been a strong Ring proponent for many years. I have quite a few ring devices, and even have bought some for others. I’ve been having issues with two of mine going off-line, the two most important ones covering the front door. Unfortunately I am now investigating other products since my devices have been going offline apparently at random. The 2 most important ones covering the front door go offline for no apparent reason. One is a doorbell, one a cam. One hardwired power, one battery+solar. Cams which are further from the hub are staying online so it’s not a network issue. And even if it were a temp network issue the devices SHOULD RECONNECT. Given that we’re entering a global depression accompanied by an artificially created food shortage, along with politicians who aren’t punishing criminals, their primary voting block, now is the time when a solid, functioning security system is essential. Thanks again for the tip re: Nest. I had no plans of ever switching away from Ring but as stated, the missing basic functionality of device offline status notification is serious. On the bright side I can sell all of my Ring devices (at a loss of course) but still make more than enough money to cover the new system.
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02-12-2022 02:54:31
- N
why have this camera light if when it goes offline someone has to be in the home to actually put it back online. If a power outage or upgrade to a persons wifi can kick the camera offline what good is it if used to monitor a home when youre away?I have emailed customer service in regards to this issue and they said they are aware but right now there is no way to put a camera back online when you are not physically connect to the homes wifi.
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30-11-2020 09:29:29
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- E
Agreed 100%. This is such a simple thing to implement and a glaring failing of the Ring ecosystem that there is no automatic notification of a device being offline for N minutes or N hours. This gap has got to be addressed!
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19-12-2020 11:52:16
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TheFlyingLampie
100% Agree with everyone. Just discovered my Ring Doorbell 3 Pro had been offline for the last 2 days with no notification to my account that there was a problem. (Fixed with a battery out and back in 86% btw) This ability needs to be added ASAP. I get notifications instantly if my ring alarm looses power or its ethernet internet connection. Why can't my doorbell or cameras do this. Is there a way we can flag this with ring directly, a feature request or bug report page.
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16-10-2020 09:55:07
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