Feature Request Board
Notification of device offline
It would be nice to be notified if a camera (or doorbell) is offline, like Ring does with the alarm system. Would not need to be instant (I get the load issues), maybe a periodic ping to the camera every so often. One other way to do it could be for cameras set to upload periodic snapshots, if they quit coming. I am sure Ring can find a way to do this. Just so we would know if an installed camera has gone offline.
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17-03-2020 08:54:04
Responses (210)
- U
I am disappointed to understand this feature is still not available after it was suggested a few years ago, for a company the size of Ring surely this is fairly simple to implement especially as the service cost Ring users with a monthly subscription. We have a fairly stable internet connection so this was not my initial concern although clearly a concern when it goes offline for a security device as already mentioned, today I have learnt that criminals are targeting ring and other wifi security devices in the area with a WIFI blocker to shut down/block the WIFI on the camera systems to prevent users being alerted. I would have thought this was not possible to do but it is... a separate controllable alert like when motion is detected to me is a perfect solution. Ring team please listen to this request or offer alternative support for this concern!
•3
09-08-2022 10:44:11
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- U
I want notifications for device offline, too. I use a wifi extender and once in a while I realize after several days that one of my cameras is offline. The app should automatically alert me when a device goes offline. This is especially important now that the news is advertising the ease of jamming wifi signals...
•1
06-09-2022 05:23:13
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- S
I have rings on my boat several states away to keep an eye out for intruders. When it goes down, I have to call the marina and have them reset their router. cams come right back up. However, unless I am curious about the weather there, I have no idea if it is offline. Usually I think about it on a weekend, and when I do look, I notice the cam has been offline for days, and nobody is at the marina on weekends to reset it. Would be great to know when they go iffline so I can contact them sooner than later.
•2
10-09-2022 02:10:41
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- M
I am having grave concerns about Ring cameras. I had Nest cameras for 6+ years, notifications every time one lost connectivity. I have had issues with Ring cameras going offline and not knowing until I randomly check. I did not intend to become a device babysitter. Someone can easily unplug a camera, cut a cord, jam the signal, and you might never know until you decide to randomly check! 465 upvotes, 2+ years later, Ring can care less to implement such a simple basic feature that all of their competitors have had since day one. What a shame!
•2
10-09-2022 08:20:43
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GuyOrohra
it will tell me when the squirrel ate the power cable... and then I need to change the cable.
1
04-08-2022 08:20:26
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