Not working with Elvox 40547

Hi,
I connected my elvox 40547 like it said in the description,
Cable B, B2 on 1, B1 on 2.
When I ring the door, I get a message on my phone.
But I don’t hear the “ring” sound and can not open the door remotly.
Any ideas?

Hi @Gbuschta. Please contact our Ring Intercom customer support by emailing or calling our team, and we will be more than happy to take a look at this with you. You can find our support number here: https://support.ring.com/hc/en-us/articles/10070641988500-Ring-Intercom-Support. We look forward to hearing from you.