G
Not able to add ring spotlight cam plus in Ring App
hardwired-security-cameras
installation
cs-support
Hi Community, I bought a new ring spotlight cam plus from ring EU website. When I am trying to add the device in the app it's showing an error as 'some unknown error happened and please try again'. I tired multiple times with no luck. Any suggestion please? 
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25-02-2023 09:55:25
Responses (1)
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Caitlyn_Ring
Hi @GS453. You mentioned that you purchased the Spotlight Cam Plus from the EU Ring website, so you'll need to be located in the EU to use this Camera. Also, make sure you have the latest version of the Ring app to ensure everything is working correctly. You can learn more about mobile device compatibility [here](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). If you have a VPN on your phone, disable it or exclude Ring traffic while using the Ring app. We also have some setup troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly). If this concern persists, I'd recommend following up with our [support team](https://support.ring.com/hc/en-gb/articles/213608406) for further assistance.
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27-02-2023 07:13:29
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