‎NOT a new product - Spotlight Cam Pro Wired

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user37203

NOT a new product - Spotlight Cam Pro Wired

hardwired-security-cameras

For those of you (like me) who have been waiting for the “new” Spotlight Cam Pro wired - it isn’t happening! I ordered 2 and received 2 Spotlight Cam Pro Battery. I called to tell them they mailed the wrong items, and 1.5 hours later (I screenshot my call!) it was confirmed that they don’t actually have a new wired product so they send you the Battery version and will mail hardwire kits separately (still waiting for them). HOW on earth are they getting away with falsely advertising a new product online they actually don’t have and just repurposing an existing product supplementing it with an accessory? That’s just wrong.

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22-02-2023 03:05:04

Responses (3)

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Nilsring
Hi, Same for me, i just received the new spotlight cam pro battery and a separate hardwire kit. There is something wrong i feel like the camera will have problems in case of rain, there is nothing to protect the usbc conector from the rain.
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26-02-2023 07:34:10
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fumingcustomer
I've had to report them to trading standards, I'd do the same if I were you because the more incidents the further they'll take the investigation.
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28-02-2023 12:36:01
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user62604
I had similar issues myself. A usb c connector isn't waterproof and the ring people sent out the wrong items three times. I feel like the customer service has gone downhill massively
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28-11-2023 07:40:55
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