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NonStop Alerts to Wifes Phone
android

My wife has a ring account so that she can view our cameras. I was an early adopter for the ring bridge and 2 spotlight combo pack. I have set them up in a group so that when either spotlights or the ring camera detect motion, they turn on all lights and start the camera. I was able to turn off notifcations to my phone, bust my wife's App UI is different and she can't turn off the alerts and they go off all the time. Please help.

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29-01-2021 21:42:10

Responses (1)

  • T

    Hi @bedelk. I would remove your wife as a [Shared User](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles). Then, reboot your phone and add her once again. There may have been a hiccup in the Shared User process and it resulted in these excess alerts. This should help!

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    01-02-2021 16:35:28

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