Ring Video Doorbell
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K
No Video Found -- intermittent
troubleshooting
hardwired-battery-video-doorbell
I have a modern Ring doorbell. It has worked perfectly until recently -- past 3 weeks. Now maybe 70% of the "motion" detected" indications have no video, "No video found" . The signal strength is RSSI-68 and consistently so. My home wifi, as is my internet, is solid and the wifi-router is 20 feet from the doorbell. What could be causing this? Should I do a factory reset? Thanks Al (Santa Clara ca)
One more thing. When I check "System status" (device health) is states "No downtime today". This is not true since it also reports that some motion did not produce a video several times today. Odd to say all-okay when it's not.
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12-08-2023 07:35:24
Responses (3)
U
I’m having a similar problem with my Doorbell Pro, although the “no video found” error is constant. I also can’t get live view. Error is “failed to connect”. There is an option to reconnect but it doesn’t work. The view on the “cameras” screen does update.
I have tried all the troubleshooting tips with no resolution.
Doorbell 4 works fine.
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12-09-2023 01:10:53
C
Hi @user63131. Make sure to review the troubleshooting tips and information in the marked solution if you haven't done so already. One other thing to check would be that the [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-Protocols-and-Ports-Used-by-Ring-Devices) used by Ring devices are open on your network. If this issue persists, it would be best to follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can offer more in-depth troubleshooting assistance with your Doorbell Pro and your wifi network.
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13-09-2023 07:01:02
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Justin_Ring
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14-08-2023 05:18:15
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