No recording for event

I had noticed that our video doorbell misses some events. Side camera captures things that missed by doorbell.
Last week I had a situation where someone came to the door to take an object left out for them. However, this event was not captured at all in our video doorbell. It was about 6pm and dusk not a dark night either. Anyone else experienced similar? How do I stop this happening again. Thank you.

Hi @user61621. I would suggest optimizing your motion settings. You can learn more about this here.