My phone app won't let me log in

Question

Hi my ring app wasn't working so i uninstall it and downloaded it again so when i wanted to log in to my account again it didn't let me i put my email and password correctly then it sends me the verification code when i put it it says something went wrong and it won't let me in i tried the app verification code and it's the same thing but i can login to my account from a different phone so what can i do and by the way i have  a Samsung galaxy s 20 ultra

Caitlyn_Ring · Answer

Hi @user21364. Be sure to disable any VPNs and check for any Android apps that may conflict with the Ring app. Additionally, make sure your phone's operating system (OS) is fully updated, as an outdated OS can prevent the Ring app from working correctly. You can read more about mobile device compatibility with the Ring app in our Help Center article [here](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). If this issue persists, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

Justin_Ring · Answer

Hi @cjstout4. I'm happy to chime in. Since you have tried all the basic troubleshooting steps and are still having the same issue, the next best step would be to reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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