Can someone help. I was getting notifications, now am not, I’ve not changed anything, and everything is the same. I’ve unstalled and installed again. I’m not getting anything. Not even when someone rings the door bell. Can someone help? It’s been like this for weeks now. It’s also full battery
Hi @Tholland1. Make sure you have the latest version of the Ring app installed on your phone, and check that you have motion and ring alerts toggled on for your Doorbell. Then, try the notification troubleshooting steps here if you have an Android phone, or the steps here if you have an iOS device.
If the steps shared above don’t work, please follow up with our support team at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.
Hi. I have nearly similsr problem: one of two doorbell2’s functions Ok, and the other one is recording events and generating ring alerts, but is not generating motion alerts (even the motions are recorded). Tried on 2 different Androids and 2 different mac devices, all same. Tried different wifi network, same. Did rebooting. reconnecting, firmware updating etc, no improvement… Two days ago it was Ok! Whatvto do,? My country is not listed on phone numbers list. Thanks
Hi @Luko.P. We have a worldwide number you can try contacting,1-310-929-7085. Toll charges may apply depending on your cell phone provider, and you can locate our hours of operation for support here.
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