Responses (2)

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  Caitlyn_Ring

  Hi @Tholland1. Make sure you have the latest version of the Ring app installed on your phone, and check that you have motion and ring alerts toggled on for your Doorbell. Then, try the notification troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices) if you have an Android phone, or the steps [here](https://support.ring.com/hc/en-us/articles/210266406-Troubleshooting-Ring-Notifications-for-Apple-iOS-Devices) if you have an iOS device. If the steps shared above don't work, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  21-06-2023 04:47:16

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  LP

  Luko.P

  Hi. I have nearly similsr problem: one of two doorbell2's functions Ok, and the other one is recording events and generating ring alerts, but is not generating motion alerts (even the motions are recorded). Tried on 2 different Androids and 2 different mac devices, all same. Tried different wifi network, same. Did rebooting. reconnecting, firmware updating etc, no improvement.. Two days ago it was Ok! Whatvto do,? My country is not listed on phone numbers list. Thanks

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  23-06-2023 11:51:24

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  Caitlyn_Ring

  Hi @Luko.P. We have a worldwide number you can try contacting,1-310-929-7085. Toll charges may apply depending on your cell phone provider, and you can locate our hours of operation for support [here](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours).

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  23-06-2023 11:29:44

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  23-07-2023 11:30:01

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