Hi @user65555. It's important to make sure your Ring app is updated, and that Ring Alerts are toggled on for your Doorbell. If you have an Android device, try the troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices) for notifications. For iOS devices, try [these](https://support.ring.com/hc/en-us/articles/210266406-Troubleshooting-Ring-Notifications-for-Apple-iOS-Devices) troubleshooting steps. If you're still not receiving notifications after trying the above, please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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