No motion detect with ring protect sub

I have just upgraded to protect plus as my trial had ran out, now I’m not getting motion notifications or snapshots when somebody is at the door to my phone like I did with the free trial

Hi @MrGrow. Make sure to check that Motion Alerts are toggled on under Devices > your Doorbell or Camera > Motion Alerts. Review your Smart Alerts settings, as notifications can be turned on and off based on the type of motion that is detected. Also, verify that Snapshot Capture is enabled, otherwise Snapshots will not be taken. If this concern persists after looking over your settings, please give our support team a call at one of the numbers available here for further assistance.