M
No motion detect with ring protect sub
troubleshooting
ring-protect-plans
notifications
I have just upgraded to protect plus as my trial had ran out, now I'm not getting motion notifications or snapshots when somebody is at the door to my phone like I did with the free trial
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08-03-2023 03:16:53
Responses (1)
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Caitlyn_Ring
Hi @MrGrow. Make sure to check that Motion Alerts are toggled on under Devices > your Doorbell or Camera > Motion Alerts. Review your [Smart Alerts](https://support.ring.com/hc/en-gb/articles/360032947972-Smart-Alerts-Refining-your-motion-alerts-for-people-and-other-motion-events) settings, as notifications can be turned on and off based on the type of motion that is detected. Also, verify that [Snapshot Capture](https://support.ring.com/hc/en-gb/articles/360034443672) is enabled, otherwise Snapshots will not be taken. If this concern persists after looking over your settings, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-gb/articles/213608406) for further assistance.
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09-03-2023 03:56:46
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