No live view

Question

It's a shame when great technology breaks down after 4years of problem free use, only to find that the problem can't be solved by Ring and we need to resort to a community hub! I have a doorbell that rings, but shows no video. This happened after an update when I charged the battery. WiFi signal is strong, it's only 3 metres from the router, I've downloaded the rapid ring app. Still no video. Any answers out there?

Caitlyn_Ring · Answer

Hi @Sabre. The Community is a neighbor-to-neighbor forum but I'd be happy to offer some suggestions that may help in this scenario. A great place to start when it comes to video concerns like this would be our Help Center Article [here](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device). If the tips in there don't do the trick, please feel free to share a screenshot of what you're seeing in the Ring App when you try to view the Live View or video so we can see what you're seeing on your end. :)

Ring Video Doorbells

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