Hello live view not working since 1pm even though wi-fi and internet at full power and working perfectly anyone having issues really frustrating thanks
@Macsbaby wrote:
Hello live view not working since 1pm even though wi-fi and internet at full power and working perfectly anyone having issues really frustrating thanks
Hello @Macsbaby ,
Typically the inability to get “Live View” is related to a Wi-Fi issue, but if your Wi-Fi is unchanged and “Live View” had been working fine for a long time, there are some steps I would initially start with (and try the next steps if the issue persists :
- Temporarily unplug/remove the power source to your Ring Device about a minute and then restore power and wait for the device to “wake” back up again.
- Reset your Wi-Fi router.
- The Ring App that you are using to get the “Live View”, such as your smartphone, try closing the Ring App and cycling that smartphone off and then back on.
- Tap the reset button on your Ring Device.
- Try the steps outlined in this link: https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device
- Try a hard Factory Reset on your Ring device by pressing and holding the Reset button for 20-seconds which will automatically start a setup, and the complete the setup procedures again.
- If the above steps do not fix the issue, call Ring Support for additional help at:
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
Unfortunately, due to the Covid-19, their available hours have been changed also:
https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19
I hope you find this information helpful. 
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