Ring App
No live view and stuck on activating device
It's been months since the live view worked on my ring doorbell. RSI is fine and has good connection with the device, however every time I try live view, a black screen with activating device comes up and nothing will happen. I've tried resetting it multiple times to no avail.
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11-06-2020 01:54:41
Responses (65)
- R
I’m glad that worked for you. We disabled that as soon as Xfinity implemented it, so that’s not our issue.
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18-11-2020 07:09:38
DSame problem here and we have both Android and iPhones. Wifi and Cell same problem. What changed?
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18-11-2020 07:22:39
SUpdate on my previous post. I’m regularly having this problem, and the only thing that reliably works for me is this: 1. Close the ring app completely. On iOS I load up all my apps and forcefully close it. 2. Open the ring app and go to the settings for your camera/doorbell. Do NOT go to live view before doing this! 3. Go to Device Settings -\> Video Settings 4. Turn off Live View 5. Wait 5 seconds 6. Turn on Live View 7. Exit the app like in step (1). Make sure you forcefully close the app completely 8. Open the ring app and go to live view. For what it’s worth, on this last step I wait a good couple of seconds after opening the app until I click on the camera/doorbell, then another second before I click on Live View. There’s clearly a problem happening somewhere between the app and the device or cloud server. Ring should be prioritising looking at this, there is definitely an issue.
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18-11-2020 09:08:04
MHi, neighbors! We recently updated our Status.Ring.com page in regards to a live view concern we found. If you visit the status page, or viewed the Community announcement, you will see this live view concern has since been resolved. Your live view should operate as intended. If it does not, please try removing and reinstalling the Ring app on your mobile device. Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our [Community post about RSSI](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751) for tips on optimizing this signal strength. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. I hope this helps! :)
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19-11-2020 03:49:32
OI'm having the same issue with my stick up cam. The ring doorbell works fine but stickup cam started getting stuck on activating device and no live view. I uninstalled it and now I'm unable to add the device back. I get to the connecting to the internet and it fails saying theres an issue with my internet. However the device worked fine for months and the doorbell is still working fine. Ring sent me a replacement stickup cam after hours on the phone. New cam went through setup fine, connected and then the ring cam performed an update and now it won't connect. Same issue as the first one.... I'm using an Apple Airport and there's been no changes to my network. I now have a device and subscription that I cannot use.
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19-11-2020 06:54:49
- M
Same problem... I installed Ring on a sunday night, subscribe to de anual plan, and already on monday morning it missed some events. On tuesday at 9:30 was the last time it recorded anything. Now, I'm not able even to check live view. Not showing any connectio problems, signal is very good, its litterally on the side of the router. waste of money
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02-12-2020 12:34:48
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- D
I couldn’t establish connectivity to any of my Ring products when I was away from home. I resolved this issue by disconnecting and eliminating my Amazon Echo from the configuration. Everything works perfectly now and can see Live feeds for all my Ring products through cell service when away from home.
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21-12-2020 12:45:07
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- K
Was it just showing in your echo feed for thirty seconds then buffering and stopping? If so is this how you fixed the problem?
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21-12-2020 05:01:12
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JoselP
This issue came up for me when I got a new modem from Xfinity. Disabling Advanced Security on the modem resolved the issue. Go to xfinity.com/myxfi, click View Network Details, then disable Advanced Security.
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18-11-2020 05:02:14
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