No light on my Ring chime

Hi there is no light on my chime. I’ve tried moving it to another socket and holding down the button for 15 seconds. But there’s still no light on the unit

Hi @Souters. Is this a Gen 1 Chime or a Gen 2 Chime? If it is a Gen 1 Chime, plug it in and proceed to set it up as if the light was on. Sometimes, the light will turn on after the Chime is online and has updated its firmware. If this doesn’t seem to be the case, I would suggest reaching out to our support team, as this may require some diagnostics.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.