No IR at night
First night of new doorbell 3 Pro I had no video and from what I have read it is because it is staying in colour mode. Probably because of street light. is there a way to solve this.Position isn't an option.I have a Blink cam which this 3 Pro was going to be upgrade for that works day and night,Facing the same direction
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01-12-2020 09:24:08
Responses (1)
- C
@V8rick It looks like the file type you attached is a .rar file, which we are unable to open. You'll need to compress the MP4 file into a ZIP file and attach it, or you can upload it to YouTube or another video hosting site and link it here. If the video is saved in your Event History, then you can get the share link for it and simply share that link as well.
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02-12-2020 17:09:17
C@V8rick Thanks for sharing that video example! It looks like the wall on the left side of the Doorbell's view is reflecting the light which is causing the rest of the view to be dark. Try angling the Doorbell away from this wall using a Corner Kit, which you can find on our website [here](https://en-uk.ring.com/collections/accessories?type=installation). Once the light is not reflecting off of the wall, the rest of the view should be much clearer at night for you. :)
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03-12-2020 19:44:05
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Caitlyn_Ring
Hi @V8rick. Do you have an example of the video that you can share demonstrating that the night vision did not come in at night? When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. Alternatively, if the video is saved in the Event History in your Ring App, you can choose to share it via email and copy the link that is generated. I'd be happy to take a look and see what suggestions I can offer to help. :)
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01-12-2020 16:26:16
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