Ring Video Doorbells

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D
No footage 6pm to 11pm
android
hardwired-battery-video-doorbell

Ring doorbell 3 on Friday night UK.Looking back it's saying no footage available between those times above last night and yes my Internet was fine.

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19-12-2020 08:16:04

Responses (1)

  • T

    Hi @DonaldDuck. There are a number of factors that could contribute to your footage being unavailable. If you wish to take a deeper look into this, you can contact our support team. They will be able to determine what is happening with your footage. Please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.

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    21-12-2020 22:08:20

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