No access to live view and floodlight isn’t recording

Hi everyone , my floodlight cam hasn’t been working for a few days now, there’s power going to it , and is connected to WiFi. Status is online and receiving a healthy signal. Any ideas on why it’s not allowing me to view live view, recordings and no notifications? Thanks

We are having the exact same issue. I know it’s working cuz I can turn the light on and off. The view from the dashboard is updated but no live view, no video recording or notifications. RING, WHATS GOING ON?

Same problem here and no help from ring.

Hi neighbors. A few days ago we were experiencing an outage that may have interrupted your Live View temporarily. This has since been resolved and your Live View should be back up and running. If you are still experiencing issues, try looking at this Community article for some tips and tricks to get your Live View working again.

Hi, we have same problem with the camera. -47 for this camera and only -50mfor door bell. Bell goes to live view really quickly but no live view for the camera! Ring is going to get a bad review if I can’t fix this - can anyone offer any help please? Thanks in advance.

Hi there, @Swindonpete. Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. Excellent call checking your wifi signal strength values in the Ring app. As described in our Community post about RSSI, there are various factors that can lead to signal interference. While the wifi signal looks sufficient for operation, it is still a good step to check for any obstacles, distance, or appliances between your router and your Camera, that might impact wifi communication or resources.

With signal strength being good, and the Video Doorbell connecting to live view. The next best step will be to test the difference between answering a Floodlight Camera motion event live, and live viewing from the Ring app. If neither connect, try power cycling the Camera by switching off power and switching it back on after a few moments. If it is only Live View not connecting, try out the Rapid Ring app to see if this improves connection.

Check out @Tom_Ring’s post above, as well, for further live view troubleshooting steps. Feel free to let us know how this goes! :slight_smile:

Hi Marley_Ring

Thanks again for your help. I’ve tried all of this following your message and have even brought the camera indoors to reinstall etc and sat in our kitchen which has very good connection to our router as we use the internet all the time on iPads / iPhones / Sky TV etc all the time. (2.4ghz for Ring of course). I’ve also deleted the device form the app and reinstalled it etc. I left it to “update firmware” (again!) too.

I get motion alerts but no live view from either the Rapid Ring app or the normal Ring app. The signal strength is showing as -45 indoors where I’m sat (the doorbell has a -49 reading and works fine all the time. Do you think the camera is faulty? I have seen live view on the first time I set up when I bought the devices but that was it. We did of course experience the 2 /3 day outages last week but the door bell and the chimes work fine again now on both the apps.

Is there anything else to try before I give up on Ring?

Thanks again - look forward to hearing from you.

Hi again - one thing I forgot to mention is that when I reconnect my camera to my network the green light comes on right at the end and stays solid (not flashing) for a short while before going off - I’m not sure if this is significant or not?

if so, what are the steps I need to take to resolve?

Thank you for this update and for trying those steps, @Swindonpete! With those results, this certainly rules out most wifi connection variables. The setup also sounds to have gone smooth, as a green steady light for a few moments after setup is the successful setup indicator. If this experience does not change on another mobile device, or motion videos are also not connecting live, it is recommended to reset the Camera by holding the setup button for 20 seconds.

If that has already been attempted or does not resolve it, this concern may need a more in-depth look from our support team. Please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.

We are having the same problems!
We have no issues with live view on our door bell or battery cam ! We just can’t connect to the flood light cam ! Never had a problem before and nothing has changed with our Wi-Fi. We have reset the light, reinstalled on the network and on the app.
We love protecting our home with Ring but now we are having such an issue with our flood light cam it’s so disappointing. We have tried everything on this community and now lost what to do!
Please help !

Hi. Did you ever get this working again? I’m experiencing the same issues.
As of yesterday I can no longer go to live view on my wired security camera. I can activate the lights and alarm but not see anything. I have checked the WiFi signal, which is strong. I have reset the camera and reconnected it, same issue. I’ve checked my data settings and they are unchanged. I have changed from home WiFi to Chime, no luck.
My doorbell is still working fine, but I’m running out of options to get my camera to work again. Does anyone have any suggestions?

Hi Samwd

Yes I did ! Believe it or not I reset my IPhone and once again I managed to get live view !
I couldn’t quite believe it to be honest. It has been working for a few days now so far.
I would also suggest you use Rings other App
“Rapid Ring” which works well and a lot quicker than the main App.
I hope this works for you as I to tried everything on this thread including what you did.
Good luck ??

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