No ability for pop up notification on lock screen?

Why doesn’t Ring send me a pop up notification on my lock screen (I have an Android, note 9) when there’s an alert? It ONLY chimes. No visual notification on my lock screen like I would get if someone texted me.

I’ve gone through ALL ring and phone settings. Is this not an option??

Hi @loveacacatus. The Ring app does give you pop-up notifications. I would also check our list of Android apps that interfere with the Ring app to see if you could possibly have one of these apps causing your concern. If you have none of these apps, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.