Night Vision - Lines on video

My Video Doorbell (2nd generation) has developed a problem with night vision. It gives scrolling white lines.

Any way to fix it?

Hi @rich902cove. It would be best to follow up with our support team on this concern. Please read our response to COVID-19 hereto see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. Feel free to come back and share how they’re able to resolve this for you!

I have just started getting the same problem. Only occurs at night.

Same for me. Major interference on the screen on night vision only. Has only just started happening. Can’t see anything clearly, so makes it pretty useless at night.

Hi,

I rang customer service about my doorbell. They accessed my doorbell remotely and found that there was a video processor fault in the doorbell. As it is still under warranty they said they would replace it but as the Video Doorbell 2 is no longer produced they will replace it with a Doorbell 3. Excellent customer service!

Give them a call.

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