Night light on new Ring Chime Pro
So my new ring chime pro arrived a day early yesterday. Its daylight (and chime is located in a well lit area) however the nightlight is still on. I know I can turn it off manually through the app but should it turn off automatically? If it suppose to auto off.....its not working, if you have to turn off through the app...... then it doesnt seem very smart. Also the nightlight is very bright, actually almost too bright especally at night, wish it had a function to dim.
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08-04-2020 03:48:41
Responses (17)
- J
Was having exact same issue. Just got mine yesterday, and nightlight stayed on even with ambient lighting. I shined my flashlight and it turned off, moved the flashlight away and it went back on. But did it again, and now the nightlight is staying off after I removed the flashlight. So I'll wait to see what happens later when it gets dark.
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26-02-2022 03:00:25
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- B
I can see that the issue of the nightlight not automatically turning off has been the subject of comment for over 2 years. And, of course, I am here because of the same issue I have with my Ring Chime Pro bought and installed yesterday. The light will simply not turn off despite there being ample bright light. If Ring can't fix this, they should, as an alternative, update the APP with a schedule so that users can set when the light should go on and off. It can't be that hard to do, yet after 2 years of complaints, nothing has changed.
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04-12-2022 12:16:00
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- P
please just add a new feature to schedule the night light on or off so that we can turn on/off the light in the daytime
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17-12-2022 08:33:51
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- E
Echoing the above comments. Please look into resolving this issue as the night light is effectively pointless currently, being on at all times.
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21-12-2022 11:04:16
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Marley_Ring
The Chime Pro's night light can be turned off in the Ring app by opening the Main Menu (three lines top left), selecting Devices, choosing your Chime Pro, and toggling the Night Light toggle off. Please ensure there is not a VPN enabled on your mobile device, and try rebooting your wifi router to see if this helps. https://support.ring.com/hc/en-us/articles/360038168452-Ring-Chime-Pro-2nd-Generation-Information If further assistance is needed, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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15-02-2022 06:21:19
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