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Night light on new Ring Chime Pro
chime-pro
troubleshooting

So my new ring chime pro arrived a day early yesterday. Its daylight (and chime is located in a well lit area) however the nightlight is still on. I know I can turn it off manually through the app but should it turn off automatically? If it suppose to auto off.....its not working, if you have to turn off through the app...... then it doesnt seem very smart. Also the nightlight is very bright, actually almost too bright especally at night, wish it had a function to dim.

22479

1

17

08-04-2020 03:48:41

Responses (14)

  • C

    I was disappointed in the new chime pro. Ring needs to put in a schedule so the user can have it turn on at a requested time and turn off at a requested time. They have that feature in their other products. The light sensor should be a fall back.

    2

    12-04-2020 12:50:01

    • D

      I’m also having issues with the nightlight feature. It stays on all day and I have to turn it off manually. The nightlight is bright and I do like it, it’s just not very convenient having to manually turn it on/off. I hope that a software update will fix this issue.

      3

      12-04-2020 01:19:04

      • T

        I am having the exact same problem, clearly the QC and testing aren't doing much work before rushing new products to release... let the customers proof and troubleshoot the product and not have to pay for it.

        0

        19-04-2020 09:02:55

        • V

          Shame a Company can release a Faulty Product onto the Market, I've Turned off night light as unit was getting very warm :cry:

          0

          21-04-2020 09:00:24

            V

            Software upgrade 23/04/20. :smiley: :smiley: Now turns off in Daylight. :heart:

            1

            23-04-2020 08:59:52

            C

            Yep mines good now. Thanks ring! ?

            1

            23-04-2020 09:38:09

            C

            I didn't know the software had been updated. I read the thread and went to check mine and it was working. I've since checked and I can't see a way to tell the software has been updated either

            0

            23-04-2020 06:36:26

            J

            ok I have had a Chime Pro V2 for a couple months now Night Light use to turn off in daylight fine Does. ot anymore. Tried unplugging replugging numerous times Tried turning on off in app. What good is a night light you need to turn on and off in app to work. Firmware continues to show Up To Date

            0

            29-09-2020 03:27:18

        • B

          Can not get chime pro too install property

          0

          24-05-2020 01:43:20

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