Responses (3)

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  Eagle328

  The base unit if monitoring is on will transmit if set off. The only time it will not is if you set a timer on your door to enter a code. The base station has a battery backup and a cell connection. So if it's ripped off the wall it will still work. I haven't seen on here anyone saying the base station didn't work if set off or in any news reports. So, I'd say there is a low chance of anyone stopping it fast enough. I did place mine up high on my wall and underneath furniture so it's not easy to get to but also so it gets better coverage to all the sensors.

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  20-01-2020 08:45:17

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  Chelsea_Ring

  Hey @Falcon. Great questions! For the Ring Alarm Base Station, since the device is always plugged in, the Base Station has a battery inside that is constantly keeping itself charged. If the power is unplugged from the Base Station, it will go into it's 24-hour battery backup. This will help ensure that power is connected and it's sending out any signals to the device or our Central Monitoring Station as needed. Additionally, when it comes to response times, once your Ring Alarm Base Station is sirening, it will send out the notification to our Central Monitoring Station. If the system is not disarmed within 30 seconds, our monitoring station will then start calling out to the emergency contacts. The only way to stop the Base Station from alarming would be to disarm from the keypad or the app. Although, if your Base Station somehow is completely turned off or broken, and it was never disarmed, it stays in the "Alarming" state. This alarming state cannot be cleared until the Base Station has life brought back to it, and then still is disarmed from the app or the keypad. Therefore, if you were ever to have a situation like your's happen, as long as you are not disarming your system, you will still get the call from our Central Monitoring Station in order for you to request police dispatch accordingly. Please ensure you have Professional Monitoring set up in the app under Settings and have an active Ring Protect Plus Plan Subscription as well so that our Central Monitoring Station will call out to you. For placement, I recommend to have the Ring Alarm Base Station put in an area that best suits you. For example, if you're home and need to hear the siren for yourself, make sure it's near where you sleep or generally are in the home a lot. Additionally, you may want to place it close to break in points in the home to scare away any intruders. Hope this helps clear it up for you!

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  20-01-2020 08:48:35

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  ASRIV

  Great explanation @Chelsea_Ring, what if the alarm goes off and the person at home is unable to take the call from the monitoring center but is in real trouble..

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  09-10-2021 09:44:36

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  su_A_ve

  @ASRIV Look at the Professional Monitoring Response Plan https://support.ring.com/hc/en-us/articles/360035899671-Professional-monitoring-emergency-response-plans

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  11-10-2021 09:01:50

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  su_A_ve

  The "brains" or main panel of old systems is the weakest link. I've seen installations where the main panel is installed in the garage and the area is not protected whatsoever. This is also a drawback of all-in-one systems as they are a single point of failure. The best approach, even with Ring is for example to have the base station in a secure location out of sight, and install a separate siren. The entry delay notifications will sound in the keypad and if the alarm is triggered, the remote siren will go off. One problem with the new Alarm base station is that by including an internet WiFi router, it now needs to be installed in a central location in order to provide WiFi to the house. This should be an option and a non-router version should still be available.

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  11-10-2021 09:06:14

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