New "Privacy Zones" Feature Not Available On All Cameras
I received the new Privacy Zones feature last night. I have 6 Ring cameras, and this feature is available on all of them except my wired Spotlight cam. Ironcially, this would be the 1 camera where I'd be interested in using the feature. If I navigate to the Privacy Settings under each camera I have the Privacy Zone feature, just not the Spotlight. Any ideas how I can get the feature for the Spotlight? My wife's phone shows the same as mine (we login with the same accounts). Her phone shows the feature for every camera except the Spotlight. I've tried logging out, then back into the Ring app with no luck. Also, the camera itself is working perfectly fine with no problems whatsoever. Should also mention I've uninstalled/reinstalled the app.
10119 •
0 •
10 •
16-04-2020 01:25:06
Responses (1)
- C
Yes I did receive the notification in new features however it's only available for my in door cameras and not my outdoor spotlight cameras
•0
19-04-2020 08:36:18
CHey neighbors! I've checked with my team this afternoon after we started wrapping up the rollout of new devices to have Privacy Zones. In the list of the devices that will have it already from what I listed before, the Floodlight Cam (v2) and Spotlight Wired Cam (v2) are excluded from this list. We are still working on rolling this out to these devices, and I can always update the thread according when it is available for these devices. :)
•2
20-04-2020 11:24:03
5Thanks Chelsea. Any idea or loose ETA on when v2 devices might get the feature?
•0
23-04-2020 04:46:20
C@5150Joel I was unable to get an exact ETA, as the rollout for these specific devices has been pushed back due to unforeseen circumstances. I was told that we are hoping within the next month or so, but at the latest, towards the end of the summer! I'll make sure to update this thread when this is the case, if y'all don't see it first and beat me too it, where we should have ALL devices enabled with this feature option. :smiley_cat:
•1
23-04-2020 06:08:42
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Chelsea_Ring
Hey @5150Joel. Thank you so much for bringing this up! We started to roll out the privacy zones feature to devices that previously did not have it, and our slow rollout will be going on until April 17th, 2020. If you do not see this feature by the 18th, please reach out to our support team here for them to take a look into your device and why it doesn't have it yet! When it comes to devices, we will be having this on the Floodlight Cam (v1, v2), Spotlight Cam Wired (v1 and v2), Video Doorbell Elite, Video Doorbell Pro (v1, v2, v3), Stick Up Cam Wired, Indoor Cam, Spotlight Cam Battery, Video Doorbell 2, and the Stick Up Cam Battery. :)
1
16-04-2020 04:20:51
•