New "Privacy Zones" Feature Not Available On All Cameras
I received the new Privacy Zones feature last night. I have 6 Ring cameras, and this feature is available on all of them except my wired Spotlight cam. Ironcially, this would be the 1 camera where I'd be interested in using the feature. If I navigate to the Privacy Settings under each camera I have the Privacy Zone feature, just not the Spotlight. Any ideas how I can get the feature for the Spotlight? My wife's phone shows the same as mine (we login with the same accounts). Her phone shows the feature for every camera except the Spotlight. I've tried logging out, then back into the Ring app with no luck. Also, the camera itself is working perfectly fine with no problems whatsoever. Should also mention I've uninstalled/reinstalled the app.
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16-04-2020 01:25:06
Responses (1)
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Anyone have this feature show up yet on a spotlight or flood light camera that didn't previously have the feature after the rollout of Privacy Zones? Realize it may be a while yet until this is pushed but thought I'd ask since I'm logged in, and it's about a month later.
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21-05-2020 08:30:27
BStill not showing up for me on my floodlight cam app. Shame as it’s a feature I desperately need currently.
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22-05-2020 10:56:45
GNot on my new floodlight cams I just purchased. On everything else but not the floodlight cams.
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23-05-2020 08:43:46
MHi @Gmb! All of your Cameras should have the option for Privacy Zones to be enabled, especially if your other devices had this option available. Although it sounds like your app is already up to date, I recommend removing and reinstalling the Ring app on your mobile device to see if this with obtain that setting. Visiting your Floodlight Cam in the Ring app, selecting device settings, then selecting privacy settings, should get you to the location in which you can select privacy zones. I hope this helps! :)
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25-05-2020 05:13:46
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Chelsea_Ring
Hey @5150Joel. Thank you so much for bringing this up! We started to roll out the privacy zones feature to devices that previously did not have it, and our slow rollout will be going on until April 17th, 2020. If you do not see this feature by the 18th, please reach out to our support team here for them to take a look into your device and why it doesn't have it yet! When it comes to devices, we will be having this on the Floodlight Cam (v1, v2), Spotlight Cam Wired (v1 and v2), Video Doorbell Elite, Video Doorbell Pro (v1, v2, v3), Stick Up Cam Wired, Indoor Cam, Spotlight Cam Battery, Video Doorbell 2, and the Stick Up Cam Battery. :)
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16-04-2020 04:20:51
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