New mandatory 2 factor authentication

Hey @Tom_Ring: mandatory 2FA is fine. But:

(1) Give users a way to remember their computers for at least 30 days without retriggering 2FA. Even banks don’t ask for 2FA every 30 days. On bank websites where people keep thousands (millions?) of dollars, you can go months (years?) without 2FA if you’re using the same browser on the same computer on the same IP.

(2) Give users ways to login or at least reset their accounts without having to call in to Ring. Sometimes people change phones/computers and have no access to their old phones/computers, AND they have no access to their Ring devices (away from home), AND they will need to log into Ring. Right now, they are SOL in this scenario. Due to 2FA, Ring is LESS secure and gives customers LESS control.

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Hey neighbors. Over the past year we have been making various efforts to ensure our neighbor’s safety when using their Ring products and services. In an effort to stay in line with industry’s best practices, Ring is phasing out email as a method of account verification as a part of Two-Step Verification, and the options that neighbors have now to log in are the SMS or an Authenticator App. If you are unable to use SMS verification, we recommend using an Authenticator App, which can be installed on a mobile device, PC, or laptop.

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Obviously Ring needed to increase security, when they had GAPING holes that allowed hackers to take control of indoor cameras in kids bedrooms.

BUT, as others have pointed out, those of us that only have video doorbells or external cameras, that are shared/viewed by a husband and wife, should get the choice of whether they need the restricted 2FA. A video doorbell that requires my wife to enter a 2FA code that is texted to my cell number, in order to see who is at the door when we are both away from home in different locations IS WORTHLESS!!!

I have worked in IT for 25yrs supporting a USA national association with extensive internal systems and web applications used by millions of members. We extensively tested changes before they were implemented. Ring is OBVIOUSLY not in the same class of business and is being run more like a “fly by night” operation! My video doorbell has been OFFLINE since Aug 1st when I was forced to switch to 2FA text!

Luckily there are several competitors with video doorbells!

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The MacOS Ring app is going away and now the two factor sign in means it takes too long to answer the door from the device I’m always on, my MacBook. Using ring.com to answer the door isn’t usable because of no notifications, anyway.

I guess I’m back to jumping up and going to see who is there. This Is dumb, Ring.

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So do thousands of others.

Ring really got this whole movement to Two - Factor Authentication WRONG!! School has started and I go to log into my Ring cameras from my desktop in my office, and I’m being forced to get a code from my cell phone to access my account. I work for a Federal Gov’t Agency, where cell phones are prohibited from entering the building, so the idea of retrieving any codes from my cell phone is just not an option for me. My kids are going to and from school while my wife and I are at work, so we depend on our Ring Cameras to watch my kids entering and exiting the house. I have 4 Ring cameras that are now useless to me. There really needs to be an option to completely opt out of the Two-Factor Authentication, or at least opt out of Two-Factor Authentication that requires access to a cell phone. There is a large population of Gov’t employees in the Washington Metro Area, that simply don’t have and will never have access to a cell phone during the day. Please Ring, give some thought to a better method that will make your service useful to all of your customers, like it was before this absolute move to Two-Factor Authentication.

Add me to the list of people exhausted by the two factor authentication. Couple that with their complete lack of customer support, and I find l’ve invested more hours trying to diagnose a problem with my Ring Pro than I care to admit. Enduring their hours-long hold times only to be disconnected at worst, or given a half answer at best, working through the 2 factor ID every time I log in to the community to desperately try and get answers that way…this is fast becoming the top of my personal list of “worst products I’ve ever bought.”

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It is pretty ironic the Community required 2FA at every login, but to access my Dashboard I can pass 2FA one time and then all future logins just require username/password. Seems backwards to me.

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Dear RING

I do not want 2-step authentication, it’s really inconvenient as the verification goes to one of 2 phones and we are not always together.

WHAT A PITY THE PROGRAMMERS DIDN’T THINK OF THIS ISSUE WHEN INTRODUCING RAPID RING

SOLUTION

2 PHONES - SEPARATE LOG-INS - 2 STEP VERIFICATION TO THE PHONE THAT HAS LOGGED IN.

I want to answer the front door using Rapid Ring, but cannot. Now a verification code goes to the other phone. This product no longer works for me.

CAN ANYONE SUGGEST A COMPETITOR’S PRODUCT THAT DOESN’T HAVE THIS AS A COMPULSORY FEATURE ??

You can now use an authenticator app for 2FA. Once set up on the apps, they work and haven’t had to do it until now that I logged in to Ring Community.

Also, I manage the devices, but invited and gave access to other family members. They have their own authentications and get their own 2FA prompts.

In fact, you can set up app authentications if you want to use 3rd party tools like Homebridge.