New Floodlight camera offline

Hi I recently got a floodlight camera installed and it was working great for a week then it went offline and is completely unresponsive to anything I have checked the power WiFi followed all the trouble shooting and nothing no flashing lights for set up mode or anything I just don’t know what to do.

Sorry to hear about this, @Jasmineshirra! With there being no lights or response from the Camera this sounds to be power related. Try powering off this Floodlight Cam via switch or breaker, then power back on to see if it resolves this concern. As the Floodlight Camera uses high voltage, we are unable to advise on power related factors, and advise consulting with a licensed electrician if needed. Feel free to reach out to our support team for a closer look before doing so. Please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.