"New Features" notification will not go away
\*\*Please see my attached screenshot\*\* --Android app v.3.23.0 I received the Modes update today and the New Features red dot in the upper left will not go away after acknowledging the new features. This function isn't new to me, and in the past I've been able to clear it by acknowledging/viewing Snapshot, SOS, confirmation call... anything new that might appear. After getting the Modes update it will not clear. I've tried clearing my app cache, app data, logging out of the app and back in, and finally a reinstall. No matter what that red dot remains, and "New Features" is bolded red. I've clicked through on every new feature, but the notification that Modes is now available will not go away. Everything shows "Feature Enabled" or "Viewed" when clicked on, but Modes still shows in red as New even though it's now enabled. MINOR issue, yes, that at BEST is only an annoyance. I wanted to both report and, and ask if anyone else has experienced this and if so, had any luck clearing it?
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12-03-2020 10:05:21
Responses (39)
- C
Hey neighbors! We've implemented a new aspect to this section of the Ring app to address this concern. If your **New Features** notifications won't go away, you can can manually clear it in the Ring app. Tap on **What's New** and then tap the icon with a check mark in it on the top right. If you’re running iOS, you can find more information on how to do this and troubleshoot notification issues on[ iOS here](https://support.ring.com/hc/en-us/articles/210266406). If you’re running Android, you can find more information on how to do this and troubleshoot notification issues on [Android here](https://support.ring.com/hc/en-us/articles/211676423). In the event that your Ring app is still not behaving as it should, we recommend reaching out to our support team for additional help. If the steps in that article do not resolve your concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look. If you are outside of the US, please go [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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22-06-2021 11:27:52
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- C
Very disappointing to discover that the control app for a $200 doorbell is adware/malware. There's just no other word for it. Disappointing.
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01-10-2021 06:11:48
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- F
SolarEclipse - Are you actually attempting to DEFEND Ring's obnoxious, offensive, intrusive advertising tactics in the Ring app? If so, why would you do so? First of all, you're obviously seriously understating the pervasive nature of advertising tactics in the Ring app. As you presumably know... advertising appears in MANY places within the Ring app (and Neighbors app). Second, I'm not sure why you would try to claim the that advertising tactics in the Ring app are “pretty normal” and “not even obnoxious” like some apps you've used. Are the apps you are referring to associated with hardware/software/services that you actually purchased (i.e., rather than in so-called “free” apps)? I can only think of one app in that category. (Interestingly, when I've spoken to people who have used that app, they are typically either interesting in finding an alternative or have already discontinued the use of the app.) Finally, I can't imagine how anyone could possibly condone incredibly offensive tactics (such as forcing users to click on the “Shop Deals” menu choice) in order to remove the small Red dot on the Menu icon and the Red number icon to the left of the Shop Deals menu choice. (One would hope such tactics discourage users from purchasing Ring products in the future.)
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02-10-2021 11:29:53
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- J
2 posts were merged into an existing topic: ['What's New' menu item notification won't go away](/t/whats-new-menu-item-notification-wont-go-away/234885/4)
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25-10-2023 06:04:40
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larcrofty
Does anyone have an actual solution to get rid of the forced viewing of hardware products or features. I just don't want red all over my app, the inability to clear notifications is really bothersome. Long version below... __________________ New to Ring, and so far pretty disappointed and frustrated with everything about the system. I have a google nest hello and simplisafe at my house, and they have both been relatively intuitive to use. My parents recently got a house with a Ring system and I was given the job of setting it up. Boy was I not expecting what a hassle it would be, or how cluttered and confusing the app would be. Biggest issues: 1. having to dig around in the app to see anything other than the cameras. 2. setting up new devices took forever, and I had to get help from someone more technically minded (and I'm reasonably savvy myself). 3. The red dots and numbers all over the app that I can't get rid of. Actually now that I'm through the setup, probably #3 is the worst. I have tried other suggestions to look at every product and feature to remove all the red numbers in the side menu, but I couldn't remove the last two. I tried uninstalling and reinstalling the app, and they all returned! Now they won't go away at all! This is so, so frustrating. Every time I open the app it bothers me, and at this point I would never recommend anyone get a ring system. However, if anyone has an actual solution to the red notices all over the app for ads and features I want nothing to do with, please tell me! I'm using an Android phone.
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07-05-2021 02:47:19
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