"New Features" notification will not go away
\*\*Please see my attached screenshot\*\* --Android app v.3.23.0 I received the Modes update today and the New Features red dot in the upper left will not go away after acknowledging the new features. This function isn't new to me, and in the past I've been able to clear it by acknowledging/viewing Snapshot, SOS, confirmation call... anything new that might appear. After getting the Modes update it will not clear. I've tried clearing my app cache, app data, logging out of the app and back in, and finally a reinstall. No matter what that red dot remains, and "New Features" is bolded red. I've clicked through on every new feature, but the notification that Modes is now available will not go away. Everything shows "Feature Enabled" or "Viewed" when clicked on, but Modes still shows in red as New even though it's now enabled. MINOR issue, yes, that at BEST is only an annoyance. I wanted to both report and, and ask if anyone else has experienced this and if so, had any luck clearing it?
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12-03-2020 10:05:21
Responses (39)
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I had to force an update (iOS) but the red dot has gone on my app too. V5.67.0 One thing that seems to be new is a new red dot next to the camera titles on the front page that seems to show the number of notifications (mine showed 9+). It disappears when you go into Event History. Edit: There are lots of "New" notifications on products now such as LED Settings on Door Contacts which aren't new at all, but I guess they can't fix something without breaking something else in the process!!!
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08-12-2023 02:45:48
- O
Not only has this issue been resolved in the latest update to the Ring app the option to manually **"Mark all new features and products as seen"** has been restored to the **What's New** page.
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11-12-2023 11:02:33
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EYes. Finally. I simply signed out of the APP and signed back in after viewing all the recommended products. Was annoying more than anything. I also unlinked to the Amazon suggestion , never received 10% off. May link back later when time to renew sub. Thanks everyone who has asked about the red dot notification not clearing.
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16-12-2023 10:51:11
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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15-01-2024 10:52:05
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JRR
Well Ring released a new version of the app (5.67.0) one hour ago and the What's New does not show highlighted and the Dashboard no longer has the red dot. Hope it stays this way! ETA - I did get the Whats New to show something new and clicking it made the redt dot and whats new icons clear the red dot so I'm encouraged that they have worked on this issue - and maybe it's fixed! At least since updating the app it's worked as I would hope it should ...
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07-12-2023 10:34:27
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