Ring Video Doorbell
New Disarm mode not working, still detects motion?
Why does my Ring Doorbell 2 still detect motion when I set it to disarm modes using the new mode feature (Disarm, Home, Away) I have customized the Disarm mode to not pick up/record motion but it's still picking up and recording motion. It does not seem to work?
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02-04-2020 11:06:53
Responses (16)
- GK
I have the same problem. Two indoor cameras that supposed to be disabled in home mode, still record motions and produce notifications. Have verified all settings and switched between modes multiple times.
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02-04-2020 11:58:51
SHi @Chelsea\_Ring I have attached the configuration screenshot as requested. I have made sure the settings are correct. Tested it for a few hours after toggling back and forwards through modes several times and it is still picking up motions and recording. I have spoken to a couple of people I know with a Ring Doorbell and they have the same issue it does not work. There is another feed I can see on the community with someone else with same issue who received same advice and they are also still having same issue? I have a feeling the new mode setting needs to be fixed centrally.
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03-04-2020 07:42:33
CHey neighbors! Thank you so much for providing more in-depth information and screenshots of the situation you are running into. After bringing this up with the appropriate teams, we have opened up an investigation in order to address this error in the app with the new Mode feature. I will make sure to keep you updated with any other questions or further steps they may have for you all, and also when there is an update with an estimated fix time! Thank you so much for your patience in the meantime. :)
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03-04-2020 04:17:33
CHey neighbors! Wanted to provide an update with a request from my team that is investigating this concern. My team is asking if you could please toggle in between your modes again, and then back to the desired mode you wish to have. From there, monitor this to see if it's still recording even in the mode that you have recordings disabled. Please let me know how this goes!
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03-04-2020 08:37:17
- G
I have just purchased a Ring 3 Doorbell. The disarm mode does not work. I have tried all of the solutions posted here but it still does not work. when it is disabled, it still directs motion and makes the chimes sound.
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08-05-2020 08:04:25
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GI have resolved this problem. I have found that on going to Mode Settings on the App the Disarm settings appear to be set to Motion detection and Live view. I turned these two functions off and the Disarm function now works as expected.
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08-05-2020 03:10:25
BMine is doing the same thing, it will not enable Disarmed Mode. I have toggled back and forth between all three modes and Disarmed will not enable.
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15-05-2020 04:52:19
CHey neighbors! If your Disarm mode is not working, could you please try removing the Ring app from your phone, rebooting your phone, and then reinstalling the Ring app. From there, re-log back into your account, ensure your Modes settings are as they should be for the Disarm mode, and then close the Ring app after putting yourself into the Disarm mode. From there, please walk in front of your devices to attempt to "set off" an alert. In the event that this still happens, I would love to see a screen recording of this to show to my team. What the screen recording should look like is you pulling up your Ring app, putting yourself into Disarm mode, then closing the Ring app, walking in front of your device (be out of sight before going near device during this test) and then set off the device so that it sends a push notification to your phone for motion detected. This will show that even with your system Disarmed, the device is still recording motion and sending you an alert. Having this will be what I need to get this matter escalated up further! In addition to the screen recording, please reply with a screenshot of how your Disarm Mode settings are like @tlamy has, and what type of phone and OS version you have that you're running.
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15-05-2020 07:37:45
GThe first part of your item was very helpful — thank you. I will try it. The second part, asking for photo/video is obnoxious — suggesting that you can’t trust our relatively straightforward descriptions of what happened. Enough people have complained about this no one at Ring should doubt that there is something seriously wrong. In my case, Modes was working perfectly until yesterday, 15 May. Suddenly, the Disarm function stopped working properly. I hit the Disarm button and Ring reacted normally, switching the indicator on the Dashboard, and delivering a Notice that the system was disarmed, time, date, etc. BUT, the system was not disarmed. All cams generated motion alerts as if Ring was in Away mode. I use iPhone 6 with the latest iOS.
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16-05-2020 02:06:17
NIt’s been happening to me too. I’m wondering if it’s because my wife and I both have the app signed in with the same username. Toggling seems to help most times. Today it looks like (from the notification history) we set it to away, and it’s operating correct for “away”, but the app is actually saying “home”. Hence the confusion.
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16-05-2020 04:08:10
- T
I just got my ring doorbell cam yesterday and I'm having the same issue. Modes are basically useless. They all do the same thing notify me of everything all the time. Kind of strange that something so simple is so broken and a huge company like ring cannot seem to fix it. And then asking everyone for screen capture as if they don't believe all the people saying it's broken. I have a $30 wyze cam and it has modes and they have always worked no problem. Plus I can schedule times for modes and it's all free but the product I pay for monthly has none of these features and is broken.
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29-06-2020 02:48:20
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GWell...I have had same issue. I reset camera (30 second), reinstalled app, rebooted the base station, and toggled the modes and its WORKED FOR NOW. Hopefully the Ring people will address....its maddening.
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03-10-2020 09:03:54
PI've tried everything in this thread, but my brand new cams will not disarm.
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19-10-2020 08:34:04
CJust wanted to add on yet another brand new Ring Doorbell 3 installed and not disarming. Installed, added to app, few days of it not working found this thread - tried removing it, resetting, and readding and nothing. No other method on the thread worked either so the fact it says there's a solution is an absolute joke tbh.
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21-10-2020 10:22:50
- S
I’m having the same issue today. Got home and disabled my alarm which should disable my living room camera and kitchen camera but it hasn’t and I’m getting constant alerts. Even switching between modes doesn’t fix it even though it’s been working the way it should up until today. This concerns me a lot. If the modes don’t work this way how can I trust it to enable my cameras when I go to work?
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25-11-2020 08:15:04
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- N
Same issue. I was told to turnoff my doorbell xam but i only have 1 cam. The one in my room. Can we be guaranteed that we werent hacked? Tbh im surprised I'm the first to ask
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30-12-2020 04:26:35
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Chelsea_Ring
Hey @SamGabb. If you could, please attach a screenshot of the configuration that you have for your Disarmed mode after making sure it's set to how it should be. After ensuring that it says motion detection disabled, go back to your Dashboard, put yourself in another mode like Home or Away, and then back into Disarm mode! After you've been back in Disarm mode from toggling back and forth, watch it for the next few hours to see if it's still detecting motion and transcribing that in your event history. Hope to hear back from you! :)
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02-04-2020 11:17:53
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