Ring App
Neighbor posts being removed
I have tried repeatedly to post a video in the Neighbors App and it keeps getting removed. The video shows a guy ringing my doorbell and running away. I’m trying to understand why it is being removed. A boilerplate email is sent when the post is removed claiming it ‘does not relate to a specific crime or safety issue’ in my area. I am baffled because the video shows a crime ( trespassing and harassment). My attempts to get clarification on this matter go unanswered but when I repost the video it is removed within minutes! What’s going on?!
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11-12-2019 12:13:30
Responses (7)
- S
I finally received a response from the Ring Team with an explanation I can understand. It seems my post was removed because: > However posts of children or teenagers engaging in senseless pranks are not permissible crime and safety updates that would benefit the neighborhood overall. While I disagree with their assessment of the situation (i.e.: the video is of a young man but it's not clear he is a minor) I am happy to understand their rationale. Also, I would suggest they include this information in the guidelines they refer people to so folks are not left guessing in cases like this. One thing is clear, the Neighbor App is moderated by people who do not understand specific neighborhoods and their challenges. I am unlikely to make use of it in the future as it does not further the safety of my neighborhood. In fact, in this case, it was an obstacle to getting a timely resolution to the matter. Good day to all and thanks for the help.
•7
12-12-2019 03:10:22
EThat was definitely a kid playing Ring and run on you. Maybe 12 to 13 of age. I would not consider that a reason to be worried in any way at all. If that post was posted you'd be seeing everyone saying the same thing. These are the posts that caused the backlash. I'm sorry but that was a child playing a game as old as me. I did it as a kid too. I bet that kid lives near you as well.
•0
12-12-2019 04:12:29
R[@Eagle328](https://community.ring.com/t5/user/viewprofilepage/user-id/2464): I do not agree. This behavior can be an attempt to see if someone is at home, will he react or does the doorbell work? Thieves have many ways to scout. Any such behavior can be a stupid joke, but also scouting before a crime. My rule: I'm not looking after the thief, but the thief is looking after me. If you understand what I'm talking about. And the second rule: If something can happen, assume that it will happen. That's why I would like to know who is walking around my area.
•4
22-12-2019 07:49:22
EHey, if you call the cops on young children playing Ring and run, please post the conversation. I'd love to hear it. But I know that I don't want to know or hear it in the neighbor app. And it seems I'm not alone since they block these. Maybe they should add a tab so people that are afraid of children can get child in the neighborhood alerts as well as meter reader alerts too. But give the rest of us the ability to block these people from us in the future.
•0
22-12-2019 11:49:08
CI was an isolated incident sounds like to me.. The person or person did a ding-dong Ditch on you. Do you mind if I ask what age that person could have been? The reason that it was taken down. It causes no threat or imminent danger to the neighbor's. I wonder how many other people have ring and runs?
•0
29-12-2019 03:57:54
- F
It appears that dogs walking in front of camera are a threat but not an potential intruder testing the perimeter of our house.
•4
03-03-2020 03:16:48
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- R
Trying to post anything to the Ring Community seems to be a waste of time - unless its an insulting another member. Forget telling anyone about intruders, suspicious activity, criminal activity or keeping neighbors safe. Attempting to curtail spurious posts to the point you suppress nearly all posts is curing the illness by killing the patient.
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12-06-2021 03:50:19
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- D
I have been trying to post an incident that happened to me and every time I post it, I can't find it. It seems it is keeps getting deleted and no explanation why.
•0
30-06-2021 06:50:38
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Marley_Ring
Hey @SonnyBoy! Posts on the Neighbors app must follow the [Neighbors Community Guidelines](https://support.ring.com/hc/en-us/articles/115004851266-Ring-Neighbors-Community-Guidelines). Please ensure the post is related to one of the approved topics in the guidelines and contains appropriate content. Following these guidelines will ensure the Neighbors app remains relevant and useful to all neighbors in your area. :)
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11-12-2019 04:46:24
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