I went away this weekend and got a notification this afternoon that there had been motion detected in our property that very morning. I immediately renewed my protection plan so that I could see the videos. However, because I had not subscribed earlier in the day I cannot access any of the videos. Please advise how I can get access to the videos as not knowing if someone has been in my home is causing considerable anxiety.
I think Ring has awful customer service. I’ve tried to call twice but been put on hold for an indefinite amount of time that I gave up both times. Attempting to get help in the community has also been futile as I have had no responses. This is awful customer service. I’m going to cancel my plan if this continues.