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Need replacement batteries for solar pathlights. Ring customer service is a joke. Where to buy?
I purchased several solar pathlights last month. Two of them had faulty batteries and wouldn't charge. I've tried to get replacement batteries from Ring and called them numerous times. So far they've sent me battery mounting hardware for battery floodlights and now they're sending me the battery-powered pathlights as replacements. I'm sick of dealing with Ring just to get two replacement batteries. Can anyone recommend where I buy replacements? I'm not 100% sure what capacity to get so any help would be appreciated.
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14-12-2020 00:06:06
Responses (8)
- M
I just had a similar conversation with support. Stonewalled.... "we dont sell or send replacement batteries". I found it rather odd that of all the other original and oem batteries that are available for Ring devices - these arent. There's enough sunlight up here during the spring and summer, but definitely not enough during winter... didnt feel like taking each pathlight in one by one to plug into a charger... much easier to swap out batteries..... so when can we get a reasonable, coherent reply regarding replacement/spare battery availability, or perpetual non-availability.
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04-01-2021 21:31:34
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- R
Honestly, speaking RING support has gone down the gutters. Have issue with path light purchased 2 months ago where batteries are no longer charging, I got transferred twice saying that we have to transfer you to senior technical support which none turned out to be. Then Was on hold for 2hrs yesterday hang up in frustration. Today same crap again, where hold time was unbelievable then someone assured to call me tomorrow again to take care of the issue. Hey RING OR AMAZON ever since you guys purchased the product has gone down the quality and customer service. I @ this point have gave up will not purchase RING product again. And make sure friends and family stay away from crappy products and support.
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21-06-2021 21:41:52
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- M
I order me some batteries at battetyjunction.com Nitecore NL1834 18650 3400mAh 3.7V Protected Lithium Ion (Li-ion) Button Top Battery - Blister PackThey’re not solar but rechargeable . So will need to purchase a charger as well. . They stay charge for a while . The best remedy so far
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17-04-2022 01:56:24
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- M
I order me some batteries at [battetyjunction.com](http://battetyjunction.com) Nitecore NL1834 18650 3400mAh 3.7V Protected Lithium Ion (Li-ion) Button Top Battery - Blister PackThey’re not solar but rechargeable . So will need to purchase a charger as well. . They stay charge for a while . The best remedy so f[/quote]
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17-04-2022 01:57:47
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Caitlyn_Ring
Hi @jordanmerrick. We don't sell replacement batteries for the Solar Pathlights on our website. For any replacement concerns regarding your device, you'll wan to follow up with our support team directly. I know you mentioned having contacted them before, but as we are a neighbor-to-neighbor forum, we're not able to look into this request to check on it further, so our support team would be the best course of action to make sure this is resolved. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Let them know you previously reached out regarding this same request and that you didn't receive the correct replacement item. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-12-2020 17:48:27
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