My ring cam battery is no longer connecting to device only 2 months old

I have 2 2month old ring outdoor battery cams. 1 went offline 2 days ago. Tried to put the battery on charge and the red charging light is not coming on. The red light appears on the other battery. I have swapped batteries between the 2 and the issue is definitely with 1 of the batteries.

Hi @user72118. In this case, Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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