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My package was stolen in front of my ring camera
troubleshooting
wireless-security-cameras
motion-settings

their is 40 missing from my ring video history. Is Amazon doing anything about this?

134

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12-04-2024 01:14:51

Responses (1)

C

Hi @user80699. With an active Ring Protect plan, your Ring Camera will record when motion is detected, or when you activate the Live View. If an event wasn’t detected, there won’t be a video in your Event History to review. In that case, you’ll want to adjust your Motion Zones and Motion Sensitivity as needed.

As a Ring Protect subscriber, you can also utilize the Snapshot Capture feature to have snapshot images taken at a regular interval, allowing you to see what’s going on between motion events. If you have any other questions, feel free to let us know.

0

15-04-2024 08:07:42

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