My husband deceased and it will not let me change it
Our deepest condolences to you, @Dhansen. You will likely need to follow the change of ownership process to obtain proper access to your Ring devices. Feel free to reach out to our support team with any questions, or for further assistance with Ring app access.
I was told I had to wait 30 days after I sent the paperwork. R u aware of this.
Hi @Dhansen! Our support team is trained to assist best with the next steps, both efficiently and with your privacy in mind. It should not take that long to obtain ownership. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.